Services
Four disciplines, one operator’s view
Europe–Asia business bridge
We help European companies set up in Asia, and Asian companies in Europe, through our network of partners.
Outcome
A faster, lower-risk implementation: the right location, the right partners, and doors opened at the right level.
Method
- Frame the project and its constraints, then advise on where to locate: country, region, city and site
- Connect the dots through our network of partners: manufacturers, logistics operators, advisers and local teams
- Where it helps, introduce senior institutional and public stakeholders to ease permits, incentives and approvals
- Stay on the project until the operation runs on its own
Format
Mandate by mission, in either direction: a European company implementing in Asia, or an Asian company implementing in Europe.
Logistics network, DC and e-commerce operations
Design and redesign of your logistics network, distribution centres, e-commerce operations, last mile and instant delivery, with automation, robotics and risk management.
Outcome
A logistics network, distribution centres and delivery operations, designed around the right flows, that are faster, more resilient and ready to automate.
Method
- Redesign the logistics network: flows, role of each node, capacity and cost to serve
- Design new distribution centres and their flows: sizing, layout, material and information flows, equipment and operating model
- Redesign existing DC operations: processes, organisation and performance routines
- Design and run e-commerce operations: fulfilment, returns and order-to-delivery performance
- Design last-mile and instant-delivery models: store or local-hub fulfilment, carriers and delivery partners, delivery promise and cost to serve
- Select and lead automation and robotics projects, from business case to go-live
- Identify, quantify and manage logistics risks, with contingency plans and resilient flows
Format
Diagnostic in 3 weeks, then a transformation programme or hands-on interim support.
Stores and customer experience
Store design, modernisation and new concepts, from the small shop to the flagship, with the customer journey and operations that make them work.
Outcome
Stores and in-store experiences that customers choose and teams can actually run, from the smallest shop to the flagship.
Method
- Walk the stores and the journey with the teams (gemba)
- Modernise existing stores: layout, merchandising, customer flow and in-store experience
- Create new store concepts, from the small shop to the flagship: positioning, design, format range and operating model
- Design the operating routines that make the concept work every day
- Pilot, measure, then scale
Format
Concept and pilot sprints, or a standing advisory seat on the leadership team.
AI coaching and tools
C-level coaching to understand AI and define your direction, a data programme and data lake as the foundation, and team coaching to build and run your own AI applications.
Outcome
Leaders who understand AI and steer the change, a data foundation the teams can trust, and teams that build, own and improve their own AI tools instead of waiting for IT.
Method
- Coach the C-level face to face: learn about AI through several tangible, hands-on approaches
- Define what AI means for your company and manage the change that the AI revolution brings
- Build the data foundation: define the data programme and design the data lake, with sources, quality, governance and access
- Coach each functional team weekly on real problems
- Build working applications inside your own environment
- Hand over the code, the playbook and the habits
Format
Face-to-face C-level coaching, then a 16 to 20 week programme for the teams: Build, Iterate and Share, then Handover and Scale.